Customers praise the product's attractive appearance and sturdy, high-quality construction, noting it looks like furniture and is well-made. Many find the size to be generous, accommodating large dogs comfortably. While assembly is often described as easy and straightforward, some reviewers found it challenging and time-consuming, with occasional issues like mislabeled parts or missing hardware. The product's durability and anti-chew features are also points of discussion, with some customers reporting issues with chewing and potential tipping, while others find it very secure.