Customers find the product visually appealing, with many describing it as beautiful, classy, and expensive-looking. The quality is generally praised, with some reviewers noting it exceeded expectations and featuring nice finishes. However, there are significant negative comments regarding the product's quality, with some customers experiencing issues like particle board construction, poorly finished surfaces, and parts that do not fit together, leading to collapse. Assembly is described as easy by some, with clear instructions, while others found it challenging.