Customers highly praise the product's appearance, with many describing the pillows as beautiful, gorgeous, and luxurious. The quality is frequently highlighted as excellent, with reviewers impressed by the genuine animal hide material. Opinions on the material are mixed, with some appreciating the leather and suede, while others find the backing material poor or the overall texture stiff. Comfort is also a point of mixed feedback, with some finding the pillows soft and large, while others note they are not comfortable or that the inserts are lacking. Color is generally well-received, with accurate representation from photos, though some variations in markings were noted.