Customers find the product to be functional and effective at catching hair, with many appreciating its cute and attractive appearance. The design is frequently praised for its whimsical starfish shape, which complements bathroom decor. However, some users report issues with the suction cups not adhering well, leading to the product dislodging and allowing hair to go down the drain. There are also mixed opinions regarding the material, with some finding it durable and others experiencing discoloration or weak suction.