Customers find the product to be beautiful and visually appealing, especially when lit. Many appreciate its size, noting it is suitable for larger trees. However, there are significant concerns regarding durability, with multiple reviews describing the product as fragile, flimsy, and prone to pieces falling off. The design is also criticized for being top-heavy and having an open back, exposing wires. Additionally, the weight of the product is a common complaint, making it difficult to secure on a tree.