Customers find the product to be comfortable and a good size, fitting well in smaller spaces. The appearance is generally praised, with the color often noted as vibrant and true to pictures. Many reviewers feel the product offers good value for its price, especially when purchased on sale. However, some customers have noted that the product can feel firm and that the chaise may be a bit short. There are also mixed opinions regarding the durability of certain parts, with one review mentioning hinges detaching after a few months.