Customers find the product to be visually appealing, with many praising its beautiful appearance and accurate color representation as pictured. The rug is described as a gorgeous statement piece that adds a feminine touch. However, some customers have expressed concerns regarding comfort, noting that the materials used are stiff and itchy, and that the rug sheds. There are also mixed opinions on the quality, with some finding it to be of great quality while others have experienced issues with color accuracy and customer service.