Customers find the product to be very attractive and beautiful, with many exceeding expectations in appearance. The size is generally well-received, often described as perfect for various tree sizes and making a statement. While the value is considered good, some customers note that the product is made of plastic, though it is described as elegant and crystal-like. A significant concern is the product's weight, with many reviews stating it is too heavy for a tree topper, causing it to droop or fall. Some customers had to use additional supports to stabilize it.