Customers appreciate the attractive appearance and good quality of this product, noting it looks as pictured and is well-made. It is also praised for its functionality as a footrest or extra seating, and its comfort for some users. However, there are mixed opinions regarding comfort, with some finding it firm and comfortable while others describe it as hard and uncomfortable. Additionally, some reviews mention shedding and material issues. The color is generally well-received and complements existing decor.