Customers find the product easy to assemble, with some noting it took a moment to figure out how the units connect. Opinions on comfort are mixed, as some reviewers find the product very comfortable and oversized, while others express disappointment with the thinness and lack of back support from the cushions. The appearance is generally viewed positively, though some customers feel it looks cheap and is prone to catching dirt. Color representation has also been a point of contention, with some receiving a different shade than expected. The size is frequently praised as being large and fitting well in living spaces.