Customers find the product to be very comfortable and supportive, making it ideal for lounging, reading, or watching TV in bed. It is particularly praised for its ability to alleviate neck pain and provide excellent inclined support. However, some users find the size to be too large and bulky, with a desire for more size options. There are also negative comments regarding product features, with some reviewers noting that the pillow arrived folded and misshapen, leading to uneven support and a product that did not match its description or photos.