Customers praise the product's stunning appearance, noting its beautiful natural stone with varied hues and textures that exceed expectations. The color variations are also highlighted as a positive, creating a spa-like feel. While many find the quality excellent, some reviews mention issues with stones detaching from the mesh during shipping, making reassembly difficult. Installation is described as easy by some, while others found it challenging due to grout cleaning and stones not being level. The natural stone material is appreciated for its feel and non-slip properties.