Customers find the product's appearance to be beautiful and charming, with many praising its sparkly and glistening look, especially when lit. The lighting is described as creating a beautiful glow. However, there are significant concerns regarding the material, with multiple reviews stating the product is plastic, not glass as advertised, leading to disappointment. This misrepresentation of the material also impacts the perceived value, with customers feeling the product is not worth the cost. Additionally, some customers have expressed dissatisfaction with the overall quality, citing cheap materials and a cheap feel.