Customers appreciate the product's attractive appearance and good quality, noting it is a solid and sturdy fixture. Many also find it to be a great value for the money, with some stating it's an excellent replacement that saved them from purchasing a new bidet. However, a significant number of users reported difficulties with installation, describing it as a nightmare with parts not fitting together and instructions being unhelpful. There were also negative comments regarding compatibility, with some users finding it did not fit their bidets and was made cheaply.