Customers praise the product for its comfort and support, with many noting it transforms their mattress into a cloud-like experience. The lavender scent is generally found to be calming and pleasant, contributing to a relaxing sleep environment. Reviewers also appreciate the softness and durability of the memory foam, which contours to the body and provides a breathable, cool sleep. Some customers found the scent to be overpowering, and one reviewer mentioned it felt less supportive than ideal.