Customers find the product's design to be chic and a conversation piece, with some noting it is well-made. However, opinions are mixed regarding the overall quality, with some experiencing issues like misaligned closures and cheap-feeling materials, while others found it to be well-packaged and made. Assembly is frequently cited as difficult and time-consuming, with a lack of clear written instructions and the need for additional hardware or reinforcement. The value is also a point of contention, with some finding it expensive given the assembly challenges and material quality. The appearance is generally liked, though some reviews mention deceptive photos that do not show wiring or plugs.