Customers generally praise the product's appearance, with many finding it beautiful and receiving compliments. The quality is frequently highlighted as good for the price, and the color and texture are often described as appealing and as expected. However, there are significant concerns regarding the material, with multiple reviews stating it is not as advertised (e.g., jute instead of wool) and is rough, itchy, and sheds excessively. Some customers also report issues with the rug not laying flat and ends pulling out.