Customers find the product visually appealing, with many praising its "gorgeous" and "beautiful" appearance. The size is also frequently mentioned positively, with reviewers noting it is perfect for their needs, whether smaller or a good size for tall individuals. However, opinions on comfort are mixed; while some describe it as "incredibly comfortable," others find it not comfortable for extended sitting. The color has also received mixed feedback, with some finding it not as expected, such as cream having pink undertones or white appearing ivory/cream.