Customers praise the product for its comfort and attractive appearance. The fabric is described as soft and velvety, with some noting its durability and ease of cleaning. Assembly is minimal, with the product arriving fully assembled and only requiring the attachment of wheels. The hidden casters are noted for their smooth functionality, allowing the product to glide easily. However, some customers found the back to be lower than expected, potentially offering less support for taller individuals, and one reviewer mentioned the seat area being rather small.