Customers find the product to be beautiful and elegant, with many appreciating its appearance and how it complements their decor. The item is also described as comfortable and soft, with some reviews noting its sturdy construction and good quality. However, there are mixed opinions regarding the color, with some finding it to be a blue-gray blend rather than true gray. Additionally, a few customers reported issues with quality, including flawed pleating and a cheap feel, and some found it not comfortable. The product is generally considered to be accurately represented in product images.