Customers appreciate the product's appearance, with many finding it beautiful and a great accent to their living spaces. The mobility provided by the wheels is frequently highlighted as a convenient feature for easy movement. While the size is generally well-received, opinions on the color are mixed, with some noting it is darker than pictured. The product's unique shape and overall design are also positively mentioned. However, a recurring issue is the product arriving damaged, which has caused significant customer dissatisfaction.