Customers report significant difficulties with assembly, citing misaligned holes, missing parts, and unclear instructions. Concerns are also raised about the product's value, with reviewers noting issues like rusting screws and wood cracks after only a few months. The material is described as rough and low quality, with some experiencing splitting wood. Durability is questioned due to these material issues and the product's appearance is also a point of contention, with some finding the color inaccurate and the wood scratched.