Customers find the product visually appealing, with many praising its attractive appearance and rustic charm. However, there are significant concerns regarding its quality and durability. Many reviewers report issues with cheap materials, including particle board and thin veneers, leading to scratches, dents, and broken components like wheels and drawers. The unfinished surface is also a common complaint, making it susceptible to damage from liquids. Consequently, many customers feel the product is overpriced and does not offer good value for money.