Customers find the product to be beautiful, with many praising its appearance and style, noting it as a gorgeous addition to their dining sets. The quality is frequently highlighted as excellent, with reviewers describing the chairs as well-built, sturdy, and chic. Comfort is also a positive point, with some customers feeling like they are sitting on a cloud. However, opinions on the material are mixed, as some customers were surprised by the velvet fabric and expressed concerns about its durability for seating.