Customers are pleased with the product's attractive appearance and stylish design, noting it elevates the look of their rooms. The quality is frequently praised, especially considering the price. While many appreciate the color, some reviews indicate mixed opinions, with the cream color appearing lighter than expected or differing from wall colors. The material is generally well-received, with some noting it looks like leather despite being faux. However, one review mentioned the product not matching the picture in quality or style, with a darker color.