Customers generally find the product comfortable, with plush pillows and armrests. The color and fabric are also frequently praised. The sectional's ability to be configured in numerous ways and its suitable size for smaller spaces are highlighted as positive attributes. However, some customers express disappointment with the comfort, noting that cushions were not fully expanded and the sofa is too short to lie down on. Opinions on comfort are mixed, with one reviewer finding the top pillows awkward.