Customers find the product visually appealing, with many praising its appearance and noting it looks like more expensive brands. The quality is generally considered good, with some reviewers highlighting its well-made construction. However, there are mixed opinions on quality, with some customers reporting issues like cracks and rough finishes. The size has also been a point of concern, with some finding the stools smaller than expected or having issues with footrest spindle length. Some customers also experienced problems with construction, noting that pieces did not fit well or that nails were not strong enough. Despite these issues, many feel the product offers good value for the money.