Customers generally praise the product's appearance and style, noting its modern and appealing look. The color options are also frequently highlighted as a positive feature, with many reviewers satisfied with their choices. While many find the product comfortable, a significant number of customers mention that the cushions are quite firm, with some describing them as stiff or hard. Opinions on comfort are mixed, with some appreciating the firmness for support and others finding it less comfortable. The size of the product is generally well-received, offering ample room for families.