Customers report significant issues with the quality and material of this product, frequently describing it as poorly made with cracked wood and damaged components upon arrival. Many feel the product does not represent good value for its price, with some stating it appears cheap and is not as described. While some customers find the appearance appealing, citing it as beautiful and rustic, others note it is smaller than expected and the wood finish is not glossy. The product has also been received in poor condition, with multiple reports of damage and missing parts.