Customers find the product to be very comfortable, with many praising its plush cushions and high-density foam. The value for money is frequently highlighted, with reviewers noting its great quality for the price. The appearance is also a strong positive, with customers appreciating its aesthetic and how it looks like a regular couch. However, some reviews indicate mixed opinions regarding the color, with one mentioning it was more rust than orange, and another noting it was darker than expected. There are also some concerns about the product's "foldable" nature, as it involves stacking cushions rather than a traditional fold.