Customers praise the product for its comfort, with many describing it as soft, cozy, and perfect for families. The appearance is frequently highlighted as beautiful and inviting, with customers loving the color options, particularly charcoal grey and greybeige. The size is also a significant positive, with reviewers noting it is large, spacious, and fits well in their rooms, with modular pieces allowing for customization. Assembly is generally considered easy and quick, with some reviewers completing it in under an hour.