Customers find the product to be comfortable, with many appreciating its firm yet supportive seating. The appearance is frequently praised, with reviewers noting its modern look and how it fits well in their spaces. Assembly is consistently described as easy and straightforward. However, some customers express mixed opinions regarding comfort, with a portion finding the product too firm or lacking adequate back support. The size is generally well-received, though some find the chaise lounge to be a bit short. The product is considered a good value for its price.