Customers find this product to be functional and attractive, with many praising its appearance and how well it blends with their decor. The mat is noted for its durability and ability to protect carpets from chair damage, with some users highlighting its smooth rolling surface. However, opinions are mixed regarding ease of use, as some customers experienced difficulty unrolling the mat, and others found it took a while to flatten. There are also some concerns about the mat's shininess and the permanence of chair wheel indentations.