Customers find the product to have a nice appearance, with some stating it looks amazing and turns out nicely. However, there are significant concerns regarding assembly, with many reviews describing the process as difficult, time-consuming, and involving unclear instructions or poorly drilled holes. The material is also a point of contention, as customers report it is not entirely solid wood as advertised, with particle board used for the back and drawer bottoms. This discrepancy, along with issues like split pieces, cracks, and missing screws, leads to negative feedback on the overall quality.