Customers find this product very useful and functional, suitable for various activities like working, writing, and dining. It is praised for its sturdiness and good quality, with a stable surface that can hold heavier items. The size is generally well-received, fitting well on beds and providing ample space for laptops and mice. Some users noted that the legs could be taller or lock more securely, and one review mentioned a slight crack upon arrival, though customer service was helpful.