Customers generally praise the product's quality and appearance, noting its attractive colors and well-made construction. However, there are mixed opinions regarding the color accuracy, with some finding it vibrant and true to images, while others received shades that did not match their expectations. The material is described as soft and durable genuine leather by some, but others claim it looks like plastic or is not leather at all. A significant point of contention is that the product is sold unfilled, leading to negative feedback on value and customer frustration over the additional cost and effort required to stuff it.