Customers praise the product's attractive appearance, with many receiving compliments. The material is described as feeling luxurious and of good quality, with faux leather being noted as pet-friendly. Reviewers find the product to be a good value for the price, offering excellent quality. The comfort level is also highlighted, with many finding it comfortable. While the size is generally considered good for smaller spaces, some customers found it to be smaller than expected or noted the backrest height was too short.