Customers find the product to be extremely comfortable, with many comparing it to a "cloud couch." The appearance is frequently praised, with reviewers noting its attractive, high-end look and neutral color options that complement various decors. The material is generally described as soft and of good quality, with some appreciating its ability to hide stains. However, there are mixed opinions regarding the fabric, with some experiencing issues like pilling or not meeting expectations. Additionally, some customers noted that the cushions can shift, creating small gaps.