Customers find the product to be stylish and well-made, with many praising its attractive appearance and good quality. The chairs are described as beautiful, with a nice wood and rattan combination. While many find the product comfortable, some reviewers noted that the backrests can be uncomfortable due to their low height or lack of cushioning, though this was often resolved with added pillows. Assembly is generally considered easy, though some experienced minor issues with pre-drilled holes or damaged parts upon delivery.