Customers praise the product's attractive appearance, noting its graceful design and the texture it adds. The material is described as high-quality, sturdy, and well-made, with some reviews indicating it is real rattan, while others mention it is a durable plastic resin. The sturdiness and overall quality of the construction are frequently highlighted. However, a significant concern is the lack of included mounting hardware and pre-drilled holes, which has caused inconvenience for some customers.