Customers generally praise the product's appearance, with many finding it beautiful and a perfect addition to their dining rooms. The set is also noted for its comfort and sturdiness, with chairs described as comfortable and the overall construction as well-made and solid, suitable for families with children. Reviewers also highlight the good value and design of the product. However, there are concerns regarding the quality of the cushions, with some finding them to lack support and appear cheap. Additionally, one customer received a chair with a cracked back, and experienced difficulties with the company's customer service regarding replacement parts.