Customers generally praise the product's appearance and color, noting it looks as pictured and can be a beautiful addition to a room. The quality is frequently highlighted as excellent, with many reviewers describing it as well-made and thick. However, opinions are mixed regarding the color, with some finding it slightly different than expected or the cream color appearing darker. The material has also received mixed feedback, with some finding it scratchy and prone to lint, while others describe it as soft. Durability is a concern for some, as the product sheds significantly, making it unsuitable for high-traffic areas.