Customers highly praise the product's durability, with many reporting their previous units lasting over a decade. The size is frequently mentioned as ideal for kitchens, fitting well in various spaces. Reviewers also find the product to be a good value for its quality and longevity. The design is consistently lauded for its sleek appearance and thoughtful features, such as a quiet-closing lid and a flush-against-wall capability. Functionality is also a strong point, with users appreciating the hands-free step pedal, easy bag changes, and effective odor control.