Very disappointed in our purchase from Wayfair. The first order came in a mailing tube with no end caps. The item was dirty and damaged beyond use and had to be returned and replaced. I was assured the replacement would come in good, usable condition and the mailing tube would have end caps to insure the item was protected.
The replacement delivered yesterday, no end caps on the mailing tube, and damaged on both ends. When I called Wayfair Customer Service I was told my options were to keep the item as is, return it for a refund, or get another replacement, but they couldn't guarantee their warehouse would package it properly. I asked if they could contact the warehouse and was told they have no idea where it ships from.
That being said, I'm keeping the damaged item and will try to make it work because If I send it back, the next replacement may be more damaged than this one.. Anonymous. Wed Sep 24 2025