Customers find the product's appearance and design to be beautiful and sophisticated, with many appreciating the quality and how well-made the pieces are. However, some reviewers noted that the frames are more distressed than depicted online, and there are concerns about the accuracy of the product representation, with one reviewer stating it does not accurately reflect Van Gogh's style. Additionally, some customers feel the value is diminished due to the product being perceived as flimsy or cheaply made, particularly the use of plastic instead of glass for protection.