Customers find the product's appearance to be gorgeous and dreamy, with a luxurious feel and high-quality material. The product is described as beautiful and durable, with a nice weight that is easy to work with. However, there are mixed opinions regarding the color, with some finding it to be a soft charcoal or navy rather than black, while others are pleased with the muted teal. The quality is generally praised, though some reviews mention bubbling issues.