Customers find the product visually appealing, with many praising its appearance and how it enhances their living spaces. The fireplace and LED lighting are frequently highlighted as positive features. However, opinions on the product's quality are mixed, with some customers reporting issues such as scratches, chips, and bowed boards, while others find the quality to be nice. Assembly is noted as being time-consuming and potentially difficult, especially for a single person. Functionality concerns have also been raised, with some users experiencing issues with lights and the fireplace not working correctly.