Customers appreciate the product's design, with many finding it elegant, useful, and convenient. The locking mechanism is frequently highlighted as a positive feature, effectively keeping pets and children out of the trash. The step-on pedal is also praised for its ease of use. However, opinions on durability are mixed, with some users reporting broken plastic parts and a short lifespan, while others find the product to be very durable. Concerns were also raised regarding the safety aspect, as some pets can still knock the wastebasket over, causing the lid to open.