Customers appreciate the product's appearance, with many finding the colors attractive and the rug cozy and soft. However, opinions on color are mixed, as some reviewers found the actual color differed significantly from the website's depiction, with some describing it as orange or blue-gray instead of the expected brown or blue. There are also mixed sentiments regarding the material, with some finding it thick and soft, while others felt it was a loose-woven shag rather than a tightly woven wool.