Customers highly praise the comfort and softness of this mattress topper, frequently describing it as sleeping on a cloud and a significant improvement for firm mattresses. Many find it to be a great value, offering a luxurious feel without the expense of a new mattress. The quality of the product is also frequently mentioned positively, with the memory foam material being a key highlight. However, some customers have noted that the actual foam thickness may be less than advertised, and there are mixed opinions regarding the material, with some preferring a zippered cover.